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REPAIR/REPLACEMENT WARRANTY TERMS AND CONDITIONS.

REPAIR/REPLACEMENT WARRANTY
Command Elite Hobbies operates on a repair warranty terms and service. Our policy lasts 30 days on standard items and 180 on premium products such as customs. If your warranty period has elapsed from your purchase period, unfortunately we can’t offer you a refund or exchange. Several types of goods are exempt from being returned. These include Gift Cards, some merchandise items e.g., Batteries, O-rings/seals, Compressed Gas Canisters, Tactical Gear or any Clothing items.

To complete your warranty return, please reach out to one of our friendly team today. We will require a receipt or proof of purchase.

There are certain situations where no warranty services will be granted or voided                      (if applicable):
Items with obvious signs of excessive or hard use, abuse and damage. If the product has been subjected to user abuse. If any item has tampered or modified including Gearboxes and Receivers which have been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not meet warranty terms and conditions.

REFUNDS & RETURNS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

As per the ACCC guidelines, we are able to repair most defects in a short period of time, and are thus able to be serviced under a REPAIR/REPLACE Warranty. Refunds will be provided after other avenues have been attempted.

Please note that magazines and mag lips are not covered by warranty.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@commandelitehobbies.com.

RESTOCKING FEE
A 20% Restocking fee will be payable for any change of mind purchases or preorder cancelations.

SALE ITEMS AND 2ND HAND ITEMS
Only regular priced and un-owned/new items may be refunded or exchanged, unfortunately sale items or 2nd hand items cannot be refunded. Store Credit will instead be issued. 

PRE-ORDERS ITEMS
Pre-Order Items are clearly marked "PRE ORDER" the title of the product. These are occasionally provided in limited quantities. Listings may display the number 'in-stock'. This number displays the available pre-order quantity remaining, is not a reflection of current stock-levels. The product may vary from the original description and picture.
We do not offer refunds on pre-ordered items due to change of mind, or shipment delays. We reserve the right to offer store-credit only for cancelled pre-order items. 

CUSTOM BLASTERS
Our Custom Blasters are backed by a 30-day warranty! Our tech team take every effort to ensure that our custom blasters are the highest quality. Due to the high performing nature of a custom build, there is the potential for smaller parts to break more often, or earlier than normal. We warrant our product for 30 days and will address issues that arise outside of that period on a case by case basis. We will offer extended warranty outside of the 30 days, at our discretion. (Discuss any issues with us.) Custom Blasters are built to order and are not carried as an 'in-stock' item. 

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@commandelitehobbies.com and send your item to: Command Elite Hobbies, Shop1/175 Jackson Rd, Sunnybank Hills QLD 4109, Australia.

SHIPPING
To return your product, you should mail your product to: Command Elite Hobbies, 175 Jackson Rd, Sunnybank Hills QLD 4109, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We will provide tracking numbers for all orders sent. For items over $500.00 we recommend upgrading to our postal insurance shipping option.